Privacy Policy
1. Introduction
Znox ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect only the minimum data necessary to provide our Service:
- Account data: Email address and hashed password when you register
- Transaction data: Credit purchase history and credit balance
- Usage data: Number requests and service selections (anonymised after 30 days)
- Technical data: IP address, browser type, and device information for security purposes
We do not collect your real phone number. We do not read or store the content of SMS messages beyond 24 hours.
3. How We Use Your Information
- To provide, operate, and improve the Service
- To process payments and manage your credit balance
- To send transactional emails (receipts, password resets)
- To detect and prevent fraud and abuse
- To comply with legal obligations
We never use your data for advertising or sell it to third parties.
4. Data Retention
SMS message content is deleted automatically within 24 hours of receipt. Account data is retained for the duration of your account. Upon account deletion, all personal data is permanently deleted within 30 days, except where retention is legally required.
5. Cookies
We use strictly necessary cookies for session management and security. We do not use tracking or advertising cookies. You can disable cookies in your browser, but this may affect Service functionality.
6. Third-Party Services
We use the following third-party services which may process limited data: payment processors (Stripe, PayPal), cloud infrastructure providers, and email delivery services. All third parties are bound by data processing agreements and may not use your data for their own purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access your personal data, correct inaccuracies, request deletion, object to processing, and data portability. To exercise these rights, contact us at support@znox.net.
8. Security
We implement industry-standard security measures including TLS 1.3 encryption, hashed passwords (bcrypt), regular security audits, and access controls. No system is 100% secure; we encourage you to use a strong, unique password.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notice. Continued use of the Service following such notice constitutes acceptance.
10. Contact
For privacy-related enquiries, contact our Data Protection team at support@znox.net.